Omnichannel customer service platform with WhatsApp, CRM and AI
Bring your WhatsApp, Instagram, Facebook, Telegram, email and phone conversations together, organize your team, automate repetitive work and follow every opportunity through to the sale, with built-in scheduling. Your team supports, sells and books meetings without switching tools.
What the platform does
All of your customer conversations in one place: a single workspace for your support team and your sales team, from first contact to closed deal.
Omnichannel inbox
WhatsApp, Instagram, Facebook, Telegram and email in the same queue, with a unified history per contact. Agents see the whole conversation, no matter which channel it started on.
Omnichannel customer serviceTickets and SLAs
Open tickets straight from a conversation, with categories, first-response and resolution deadlines, alerts before they expire and automatic escalation.
Automation and SLAsSales CRM
Configurable pipelines, proposals, contracts and goals. Automatic lead distribution across sales reps, with a first-contact deadline and reassignment when a rep doesn't respond.
WhatsApp CRMAutomations
Pipeline-stage rules with conditions and follow-up sequences, including wait steps that are canceled automatically when the customer replies.
Customer service automationScheduling
Per-professional calendars, a public self-scheduling portal, and confirmations and reminders sent over WhatsApp to cut down on no-shows.
WhatsApp appointment schedulingArtificial intelligence
Help with triage, conversation summaries, reply suggestions and opportunity classification, with your agent always in control.
AI for customer serviceAutomate whole processes, not just messages.
With DeskFlow you build visual automations that connect customer service, CRM, integrations and operational tasks into custom flows.
- A WhatsApp chatbot with menus, data capture and AI agents, no code required.
- Actions inside VipDesk: create a CRM deal, transfer, change status, apply tags.
- Reads from and writes to other systems through APIs, using the response in the flow.
DeskFlow is part of VipDesk and opens inside the platform.
Demo flow open in the editor: each block is a step and each arrow a transition.
Why teams choose VipDesk
What changes day to day when support, sales and scheduling stop living in separate tools.
Support and sales in one place
A conversation that starts on WhatsApp becomes a deal in your pipeline without copying data into another tool.
Unified history per contact
Whoever picks up a conversation sees everything that already happened with that customer, on every channel.
Deadlines under control
First-response and resolution SLAs, with alerts before they expire and automatic escalation.
Scheduling based on real availability
Time slots offered to customers respect each professional’s Google Calendar or Microsoft 365 calendar.
AI with your agent in control
Summaries and suggestions speed up the work; your team still decides what gets sent.
Security and data protection
Encrypted credentials, role-based access and an audit log of user actions.
Who it’s for
Examples of how different teams use the same features. In the demo, we configure it around your real workflow.
Appointment-based businesses
Per-professional calendars, self-scheduling through the portal and WhatsApp reminders to reduce no-shows, with the front desk handling every channel from one queue.
WhatsApp appointment schedulingReal estate agencies
Leads from every channel distributed across agents, with a first-contact deadline, automatic reassignment and scheduled property visits.
WhatsApp CRMSales teams
Configurable pipelines, proposals, contracts and goals, with automatic follow-ups that stop on their own when the customer replies.
Customer service automationRetail and services
WhatsApp, Instagram and Facebook in a single queue, plus tickets with deadlines for returns, questions and after-sales support.
WhatsApp customer serviceCalendar integration for your sales team
VipDesk connects to Google Calendar and Microsoft 365 / Teams so that appointments booked on the platform respect the real calendar of the person who will attend.
Real availability
Before offering a time slot to a customer, the platform checks when the professional's calendar is already busy.
- We read only the start and end of events
- We do not access titles, descriptions, attendees or locations
- No event from your calendar is copied into our database
Meetings created automatically
When a customer books a time, the event shows up on the professional's calendar — nobody has to copy anything by hand.
- Invitation sent to the customer
- Google Meet or Microsoft Teams link included in the invite
- Reschedules and cancellations reflected in the same event
The connection is authorized by the user and can be revoked at any time, in the platform or directly in the Google or Microsoft account. Details on how data is handled are in our Privacy Policy.
Privacy and security
VipDesk is operated by Vipphone Software and treated as customer service infrastructure for our clients. We operate in compliance with Brazil's General Data Protection Law (LGPD).
- Integration credentials stored encrypted
- Role-based access, with an audit log of user actions
- Data obtained through Google APIs used only for the functions described, never for advertising or to train models
- Privacy Policy and Terms of Use
Frequently asked questions
What is VipDesk?
VipDesk is an omnichannel customer service and CRM platform built by Vipphone Software, a software company based in Brazil. It brings WhatsApp, Instagram, Facebook, Telegram, email and phone conversations into a single screen, and keeps customer service, SLA-based tickets, your sales pipeline, automations and your team's calendar in the same place.
How do multiple agents share the same WhatsApp number?
Conversations land in a shared queue and any authorized agent can pick up a contact with the full history, including conversations from other channels. Access is controlled by user role and actions are recorded in an audit log. See WhatsApp customer service for teams.
Can I bring different channels together?
Yes. WhatsApp, Instagram, Facebook, Telegram and email arrive in the same queue with a unified history per contact, and phone is part of the same platform. Learn more about omnichannel customer service.
How does the CRM work?
The CRM has configurable pipelines, proposals, contracts and goals. Leads can be distributed automatically across sales reps, with a deadline for first contact and reassignment when nobody responds. See the WhatsApp CRM.
What role does AI play?
AI helps with triage, summarizes conversations, suggests replies and helps classify sales opportunities. Your agent stays in charge of what gets sent. More on AI for customer service.
How is a WhatsApp number connected?
A number can be connected by scanning a QR code. This method relies on WhatsApp Web–based interfaces that are not approved by Meta and carries a real risk of the number being blocked, as explained in our Terms of Use, which recommend the official WhatsApp Business API for business-critical operations. During the demo, our sales team will help you choose the right option for your operation.
How can I try VipDesk?
The platform may be offered with a free trial for a limited period, as described in our Terms of Use. To get a trial or learn about plans, email our sales team at comercial@vipphone.com.br.
How do I book a demo?
Click “Book a demo” or email comercial@vipphone.com.br with the channels you use, your team size and your time zone. The demo is built around your own channels and pipeline.
How is data protected?
VipDesk is operated in compliance with Brazil's General Data Protection Law (LGPD), with encrypted integration credentials, role-based access and audit logs. Controller and processor roles are described in our Privacy Policy.
Guides to run better customer service
Practical guides from the VipDesk team on customer service, sales and digital operations.
How to build a WhatsApp chatbot without coding
Step by step to build a WhatsApp chatbot in a visual flow builder: goal, menu, data capture, API integration, AI and hand-off to your team.
Read articleAI agent for WhatsApp: what it does and when to use it
What an AI agent on WhatsApp is, how it differs from a menu chatbot and assistive AI, when it pays off and how to keep the conversation under control.
Read articleHow to run WhatsApp customer service with multiple agents
A step-by-step guide to having a whole team answer from one WhatsApp number: queue, ownership rules, history, deadlines, saved replies and metrics.
Read articleAlready using the platform? Video tutorials on the VipDesk YouTube channel and step-by-step guides in the help center (both in Portuguese).
Want to see VipDesk in action?
Talk to our sales team and book a demo of the platform with your own channels and pipeline.
Prefer to email us directly? comercial@vipphone.com.br