The VipDesk Blog
Practical guides to organize customer service, connect your sales team and get more out of WhatsApp and your other channels.
How to build a WhatsApp chatbot without coding
Step by step to build a WhatsApp chatbot in a visual flow builder: goal, menu, data capture, API integration, AI and hand-off to your team.
Read articleAI agent for WhatsApp: what it does and when to use it
What an AI agent on WhatsApp is, how it differs from a menu chatbot and assistive AI, when it pays off and how to keep the conversation under control.
Read articleHow to run WhatsApp customer service with multiple agents
A step-by-step guide to having a whole team answer from one WhatsApp number: queue, ownership rules, history, deadlines, saved replies and metrics.
Read articleHow to reduce first response time in customer service
What first response time is, how to measure it correctly and eight practices to reduce it on WhatsApp and every other channel without overloading your team.
Read articleHow to connect customer service to your sales pipeline
Why WhatsApp and other channel conversations get lost before they become sales, and how to connect customer service and your pipeline in six steps.
Read articleSee VipDesk running with your team
Talk to our sales team and book a demo built around your channels, your pipeline and your daily routine.
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